Cancellation Policy

General Terms
COMPLAINT RESOLUTION PROCESS

When a dispute arises (after the Customer has booked a room), the Customer can complain to SAZI directly via hotline/online communication channel.

Customer’s complaint will be received and will be transferred to the responsible department within 24 hours and resolved as soon as possible.

CHECK-IN AND CHECK-OUT DATE CHANGE POLICY

In case the Customer wants to change the room check-in date or change the room, please contact SAZI’s reservation department for support.

SAZI only agrees to change the check-in date 5 days before check-in and will charge a change date fee (from 100,000-300,000 depending on the room class).

CANCELLATION POLICY

Because the entire booking amount into the company account will be automatically invoiced, SAZI does not apply a cancellation policy for all bookings. Customers can change the date of stay according to the check-in date change policy.

REFUND GUARANTEE POLICY

The cancellation grace period is within 30 minutes from the time the Customer has fully paid the booking fee. However, due to objective conditions, if the trip is canceled, SAZI will consider refunding the amount to the Customer.

The refund will be based on the regulations of each different booking. This refund will be officially notified to the Customer by SAZI staff via email/Online booking channel

REFUND TIME

The refund period is within 5-7 working days depending on the bank.

Refund form: refund to the provided bank account or the card that has collected the money

Refund cost: free.

*Note:
SAZI reserves the right to change the conditions, cancel the policy at any time without prior notice.
SAZI is not responsible for compensation for damages, changes in dates, room types… indirectly, incidentally or due to consequences arising or in cases of force majeure (natural disasters, wars…).